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Date: 7/22/2017 4:05:00 PM
From Authorid: 23963
You did the following right: - Corrected the problem by apologizing and asking her if she wanted a replacement. - You got a manager involved immediately since the customer was being unreasonable. If you hadn't gotten a manager involved, it could have resulted in some type of warning since corporations usually take sides with the customer. In this specific case, you got assistance and that is all you needed in case corporate did contact your location. Some customers no matter how hard you try will always be unreasonable. At least you did your best to try to get her a replacement. Just keep up the positivity. Well done!   |
Date: 7/23/2017 6:59:00 AM
From Authorid: 22721
You did the right steps had a similar thing happened to me when I worked at Toys R Us.  |
Date: 7/25/2017 10:22:00 AM
From Authorid: 4887
Pmsing maybe? Lol  |
Date: 7/27/2017 12:58:00 AM
From Authorid: 60395
People can be so rude. I spent 8 years working in a grocery store. One lady got SO angry with me because I finished making a pizza for a customer who had ordered a few minutes before her before I started on hers. Only took me about 30ish seconds before I started on hers but she ended up calling the store director. We all had a good laugh over that one.  |
Date: 7/27/2017 7:40:00 AM
From Authorid: 21903
Okay, now I'm clear on the "cupcake incident." Back to your more recent post....  |
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55582 Category:(Discussion) Created:(7/22/2017 2:32:00 PM)