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Delivery Man problems? SunAngel

  Author:  20956  Category:(Discussion) Created:(7/31/2005 6:40:00 PM)
This post has been Viewed (1059 times)

Hi guys

Okay, this probably isnt titled correctly cause i guess i cant really blame the delivery men, they were just doing their job. Guess i blame the company?

I brought a bedroom suite from a very large department store about a week ago. I was told it was sold out and they were expecting some more in about 3 weeks. That was fine, gave me a chance to get a new quilt and to paint a feature wall. I was also told that they were give me a call when the bedroom suite arrived and we'd arrange for a time for delivery. I told them that i worked full time in the city and would it be possible for a saturday morning delivery and they said that was fine.

So all was great.



Until I get a phone call about an hour ago from a delivery man saying that he is standing out the front of my house with my bedroom suite!!!

I couldnt believe it! Dont get me wrong, i am more than happy to have it earlier but i am at work about half hour from where i live, so i cant be there to let them in. He wants to put it around the back but i have a dog. She is fine but i am scared about them letting her out. LUCKILY my mum works just around the corner from my house and she went there and made sure the dog was ok. Unfortunately she doesnt have a key to my place (she will after today though!) so she couldnt let them in.

Which means i have to drive home in my lunch break and (with the help of Mum, thank goodness!) try to drag the bedroom suite inside so it doesnt either get stolen or eaten by my puppy!!!

I just cant believe they just rocked up!! What would have happened if i couldnt arrange for my Mum to be there? Or if my back gate was locked (which it normally is!)?

Big companies can be so hopeless like this. The exact same thing happened to my best friend a few months ago

Anything like this happened to you?

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Halloween is Right around the corner.. .







 
Replies:      
Date: 7/31/2005 6:45:00 PM  From Authorid: 62881    If the arrangements were on your contract or bill from the store, I would call them and complain. They get upset if you aren't home so that is why appointments are made. They expect you to be there at a certain time and you have every right to expect the same from them!  
Date: 7/31/2005 7:07:00 PM  ( From Author ) From Authorid: 20956    yeah i agree Froggy but i am not much of a complainer, lol. I mean, i'll make this post and get it off my chest but i wont ring the company. I probably should but i would feel terrible if i got someone into trouble!! thanks for the reply and for reading my rant   
Date: 7/31/2005 7:28:00 PM  From Authorid: 23075    yes it did actually with my new bedroom set as well. they showed up and had stuff on my front porch I drove up and said take it back to the store and call me for an arranged delivery earlier..they went to teh store and called me and I said...you can bring it in an hour....  
Date: 7/31/2005 7:38:00 PM  From Authorid: 39258    my boyfriend ordered something online and i can't remember what happened, but we had to go down to the place and pick it up ourselves. It was a pain because he specifically said to have it delivered during a certain time (when he would be home) so he wouldn't have to pick it up. Kind of inconvienent.  
Date: 7/31/2005 7:49:00 PM  ( From Author ) From Authorid: 20956    lol @ Paddington. i couldnt do that, cause i am busting to set it up ASAP and knowing my luck they wouldnt be able to deliver it for another week!   
Date: 7/31/2005 7:50:00 PM  ( From Author ) From Authorid: 20956    yeah it is an inconvenience Telsha. If they'd let my puppy out and something had happened to her then i would have killed them!!  
Date: 7/31/2005 8:58:00 PM  From Authorid: 28071    Reminds me of Fed Ex here, Sunny. You'd like to be home when they deliver, and if youre not, you are out of order; a order I should say. Even if they do leave a delivery notice, you can call them and request for it to be delivered when you are home, and theyll still find a way to deliver it again when youre not home. Btw, Fed ex only gives the customer three times to receiver a shipment. Its just the darndest thing, there service system. I came real close to getting struck-out, even after telling them the only day i'd be avaolable for pickup. Hope you are at least enjoying what you paid for. Fearfactor/David  
Date: 7/31/2005 9:47:00 PM  From Authorid: 7574    We had a problem with our couch..They came at the complete wrong time, and I was the only person home and I just woke up. I was really confused and tired. And then the couch wouldn't fit through the door, so they ended up having to take it back anyway. I went back to sleep.  
Date: 7/31/2005 10:03:00 PM  ( From Author ) From Authorid: 20956    Really Fearfactor? thats pretty rough, its hard on people that work full time as well because you often cant be around!  
Date: 7/31/2005 10:04:00 PM  ( From Author ) From Authorid: 20956    lol @ amers   
Date: 7/31/2005 10:52:00 PM  From Authorid: 57232    Awww Sunni I'd complain. That just isn't right. You are the customer, you will be paying for this and deserve to be treated right, that is an inconvenience to you. I wrote a post a loooong time ago about it was either FedEx or UPS delivery people must of worked for the mafia or something like that, they were so covert in their actions in getting my package, like a ninja there was a note at my door and I was actually at my house.  
Date: 7/31/2005 11:15:00 PM  From Authorid: 62881    Sun Angel...I am not a complainer either. However...In this instance, it isn't like you are complaining over some little thing. A delivery is an important service they provide. The company should know this because those delivery guys could do this to someone else.  
Date: 7/31/2005 11:30:00 PM  ( From Author ) From Authorid: 20956    a ninja B.Monkey? lol, got the funniest visual of this little ninja man dressed all in black, back flipping up to your front door to leave a note   
Date: 7/31/2005 11:31:00 PM  ( From Author ) From Authorid: 20956    you are right Froggy   

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