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Date: 1/20/2004 2:32:00 PM
From Authorid: 46527
she can get these files back but it is a fairly long (and somewhat costly) process. It involves getting another hard disk installed in her computer. Getting the system software (windows or the like) on the new disk and then virus scan the old disk. She can then copy the files from the old system disk to the new one and she will have her files back. If she has someone who has a computer with a virus scanner already on it she can get them to put the disk into their machine and scan it for her but she may need to reload her disk anyway if the trojan messed up her windows files. This really is the only way to get these files back if her operating system is stuffed.  |
Date: 1/20/2004 2:35:00 PM
From Authorid: 12133
See if it will boot in safe mode, (F8 Key, usually) and see if her anti-virus will run in safe mode.  |
Date: 1/20/2004 3:16:00 PM
From Authorid: 62249
If worst comes to worst , you can always reboot the entire hard drive.  |
Date: 1/20/2004 8:32:00 PM
From Authorid: 62422
well i cant say exactly what to do about the problem you may want to look up a spesialist in the yellow pages.cyndi.  |
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52140 Category:(Discussion) Created:(1/20/2004 2:27:00 PM)